Compass Privacy Policy

Red Line

We are Oxford Risk Research & Analysis Ltd, a company based in the UK that helps harness the power of behavioural finance and technology to enable advisers and investors to make the best decisions more effectively. Our company number is 04571309, and our registered address is 57 Woodstock Road, Oxford, OX2 6HJ.

If you would like to get in touch, please email privacy@oxfordrisk.comand we will be happy to help you.

Purpose and legal basis for processing

When you receive financial advice, your adviser is legally obligated to make sure that the advice is suitable and appropriate for you. Oxford Risk provides your adviser and/or investment provider with tools that help to determine the level of investment risk that you are willing and able to take.

The legal basis we rely on for processing your personal data is to fulfil our contractual obligations to your adviser/investment provider, and to support our legitimate interests in providing and developing tools that help advisers and investors the best financial decisions in the face of complexity, uncertainty and behavioural biases.

What we need

When you take an Oxford Risk assessment, we collect the information you or your adviser provide to us, which may include information about how you make decisions in the face of complexity, uncertainty and behavioural biases; about your financial situation; and about your knowledge and understanding of investing. We sometimes also receive your full name, email address, or other personal information, but we never store data of this nature (it is deleted as soon as you navigate away from our site).

Why we need it

We need to establish the level of risk that is appropriate for you to take with your investments, and to identify any restrictions your adviser/investment provider may have to put on the services/products they recommend to you.

What we do with it

We use the information you provide about your attitudes to help your adviser understand how much risk you are willing to take, and how you feel about investing. We use the financial information you provide to measure how much risk you can afford to take. We use the information about your knowledge and understanding to identify any areas where you might need more advice or guidance before making a decision.

We use your name to make our website look more personal to you, and to aid navigation.

We do not make any automated decisions on the basis of the data you provide.

We store all the data provided to us against a pseudonymised identifier (e.g. “client-X”). If your name or other personal information is passed to us, we will not store it after you navigate away from our site.

How long we keep it

Your adviser/investment provider acts as the data controller in our relationship with them, and we process data on their instruction. Therefore, we keep your data until your adviser/investment provider tells us to delete it. Usually this means we will hold onto your data for 5 years after you end your relationship with the adviser/investment provider, to help them satisfy their record-keeping obligations.

What are your rights?

You have several rights guaranteed under the General Data Protection Regulation, which are summarised below. If you would like to discuss any of these, we ask that you first contact your adviser/investment provider, because they have the ultimate responsibility in deciding what information about you is held on our systems. If you would like to get in touch with us directly, please email privacy@oxfordrisk.com.

Access

You have the right to see the data we hold about you. Please contact your adviser/investment provider and ask them to initiate a subject access request on your behalf. Please note that because the data we hold about you is pseudonymised, it will be impossible for us to locate your data without the help of your adviser/investment provider.

Rectification

You have the right to correct or augment any data that is inaccurate or incomplete. You can ask your adviser/investment provider to rectify any of the information we hold, or you may be able to rectify errors yourself while completing our questionnaires. Please note that because the data we hold about you is pseudonymised, it will be impossible for us to locate your data without the help of your adviser/investment provider.

Erasure

You have the right to ask us to erase the information we hold about you, however this right may be trumped by your adviser’s and/or investment provider’s legal obligations to maintain complete records. You should discuss data erasure with your adviser/investment provider for more information. Please note that because the data we hold about you is pseudonymised, it will be impossible for us to locate your data without the help of your adviser/investment provider.

Restricting processing

You may have the right to ask us to restrict the processing of your personal data under certain circumstances. You should discuss restricting our processing of your data with your adviser/investment provider for more information. Please note that because the data we hold about you is pseudonymised, it will be impossible for us to locate your data without the help of your adviser/investment provider.

Objection

You have the right to object to our processing of your data; however, objecting may limit the services that your adviser/investment provider can provide you. You should discuss your right to object with your adviser/investment provider for more information. Please note that because the data we hold about you is pseudonymised, it will be impossible for us to locate your data without the help of your adviser/investment provider.

Do we use any data processors?

No.

Do we transfer any data overseas?

After we have received your data, it is stored on servers inside the EEA, and will not be transferred overseas unless we have come to an agreement with your adviser/investment provider beforehand. You should discuss international transfers with your adviser/investment provider for more information.

What if you have concerns or want to make a complaint?

If you have concerns about how we process your data, we recommend you get in touch with your adviser/investment provider; whoever sent you to take one of our risk profiling questionnaires. If you would like to get in touch with us directly, we will be happy to hear from you at privacy@oxfordrisk.com.

If you have a serious concern or you would like to make a complaint, please get in touch with the Information Commissioners Office (ICO).

Web: https://ico.org.uk/make-a-complaint/your-personal-information-concerns/

Phone: 0303 123 1113